26th international symposium
QUALITY - YESTERDAY, TODAY, TOMORROW
Šibenik, Croatia, 2.-4. April 2024.
Thematic areas:
- Papers should refer to the following thematic areas:
- Quality – historical and theoretical assumptions
- Quality as a scientific discipline
- Control, assurance and management of the quality of products (services), business processes and the process structure of organizations
- Quality and quality management in different sectors and business areas
- Business quality management and business excellence in the real and public sector
- Sustainability, energy efficiency, sustainable management systems and socially responsible business
- Industry 4.0 and 5.0, Quality 4.0 and 5.0 and SMART models and solutions
- Resilience, risk management and business continuity management
- Quality infrastructure – metrology, standardization, accreditation, tests, inspections, and consumer protection
- Audit, certification and quality marks
- Controlling and financial aspects of quality and competitiveness with the aim of continuous business success
- Good business practices (GMP, GDP…)
- Standardization of management systems and integrated management systems
- Quality of life, anti-corruption systems, and sustainable and smart cities
- Education and training, consulting, and ensuring the competence of people and organizations for management systems
- Quality and art
Deadlines
- Abstracts submission: 1st of March 2025
- Paper submission: 20th of May 2025
Important documents
- 1st call for 26th International Symposium on Quality 2025
- Program
- Full program
- Press release (.pdf)
- Hotel booking link
- Instruction for authors (.pdf)
- Sponsorship
Registration:
Organizing committee:
- Full Professor Krešimir Buntak, PhD, UNIN – President
- Ljubica Kolbas, HDMK – Secretary
- Gabrijela Abramović, Zagreb Franjo Tuđman Airport, Velika Gorica
- Anita Bešker, Oskar, Zagreb
- Nikola Biškup, UNIN, Koprivnica/Varaždin
- Josipa Bišćan, Affidea Poliklinika Sveti Rok, Zagreb
- dr.sc. Ivana Čandrlić-Dankoš, HAPIH, Osijek
- Vesna Dodiković Jurković, PhD, AZVO, Croatia
- Nives Domjan Kačarević, UNIN, Koprivnica/Varaždin
- Aleksandra Kljajić, FINA, Zagreb
- Associate Professor Miroslav Drljača, PhD, HDMK, Zagreb
- Dijana Katica, MSc, Selo Members’ Club, Zagreb
- Matija Kovačić, PhD, HDMK, Croatia
- Assistant Professor Ivana Martinčević, PhD, UNIN, Koprivnica/Varaždin
- izv.prof.dr.sc. Petar Mišević, HGK, Zagreb, UNIN, Koprivnica/Varaždin
- Assistant Professor Diana Plantić-Tadić, PhD, VERN, Zagreb
- Zvonimir Polanec, Oskar Edukos, Zagreb
- Branimir Buntak, MBA, CARNET, Zagreb
- Đuro Tunjić, PhD, TUV Nord, Hrvatska
Program committee
- Associate Professor Miroslav Drljača, PhD – President
- Juhani Anttila, MSc, IAQ, Finska
- Dubravka Belé, HDMK, Zagreb
- Professor Anita Bešker, OSKAR d.d., Zagreb, Croatia
- Josipa Bišćan, mag.med,techm., AffideaSveti Rok, Zagreb
- Assistant Professor Predrag Brlek, PhD, UNIN, Koprivnica, Croatia
- Renata Stasiak-Betlejewska, PhD, Częstochowa, Poland
- Marko Bešker, PhD, OSKAR, Zagreb, Croatia
- Assistant Professor Verica Budimir, Faculty of Tourism and Rural Development, Požega, Josip Juraj Strossmayer University of Osijek, Croatia
- Vesna Dodiković-Jurković, PhD, AZVO, Croatia
- Associate Professor Ana Globočnik-Žunac, PhD, UNIN, Croatia
- Divna Goleš, mag. oec., Polytechnic of Šibenik, Croatia
- Assistant Professor Igor Klopotan, PhD, MEV Čakovec, Croatia
- Matija Kovačić, PhD, HDMK, Croatia
- Fitim Kurti, PhD, UNIN, Croatia
- Assistant Professor Robert Maršanić, PhD, UNIN, Croatia
- Assistant Professor Ivana Martinčević, UNIN, Croatia
- Associate Professor Tomislav Mihetec, PhD, FPZ, Croatia
- Full Professor Marin Milković, PhD, UNIN, Croatia
- Maja Mutavdžija, PhD, Vindija, Croatia
- Assistant Professor Eva Nedeliaková, PhD, University of Žilina, Slovakia
- Associate Professor Marijana Neuberg, PhD, UNIN, KC, Croatia
- Full Professor Luminita Parv, University of Brașov, Romania
- Assistant Professor Saša Petar, UNIN, KC, Croatia
- Sanja Rojčević, dipl. krim., HAA, Zagreb, Croatia
- Assistant Professor Vesna Sesar, UNIN, KC, Croatia
- Dr.sc. Nenad Sikirica, VHZK, Hrvatska
- Doris Sošić, Institute for Business Excellence, Entrepreneurs and Sustainable Systems – IBEESS, Zagreb
- Blaženka Vlahović, univ.spec.oec. Gradska plinara Zagreb d.o.o., Croatia
- Associate Professor Ana Marija Vrtodušić Hrgović, PhD, Opatija, Croatia
- Assistant Professor Sanja Zambelli, PhD, University of Applied Sciences of Rijeka, Croatia
- Branimir Buntak, MBA, CARNET, Zagreb
- Mirela Zečević, Croatian Accreditation Agency, Zagreb
Scientific editorial board:
- Matija Kovačić, PhD – President
- Full Professor Ivanka AVELINI HOLJEVAC, PhD, Croatia
- Full Professor Tomislav BAKOVIĆ, PhD, Zagreb, Croatia
- Full Professor Stipe BELAK, PhD, Zadar, Croatia
- Associate Professor Marko BEŠKER, Zagreb, Croatia
- Atul BHASKARRAO BORADE, PhD, Yavatmal, India
- Matija BRAČIĆ, PhD, Zagreb, Croatia
- Associate Professor Predrag BRLEK, PhD, Koprivnica, Croatia
- Full Professor Krešimir BUNTAK, PhD, Zagreb, Croatia
- Catherine Y. P. CHAN, PhD, Hong Kong, China
- Full Professor Suleyman DEGIRMEN, PhD, Mersin, Turkey
- Full Professor Zlata DOLAČEK-ALDUK, PhD, Osijek, Croatia
- Associate Professor Miroslav DRLJAČA, PhD, Velika Gorica, Croatia
- Katarina DURKOVA, PhD, Trnava, Slovakia
- Associate Professor Ines DUŽEVIĆ, PhD, Zagreb, Croatia
- Marilyn DYASON, PhD, Bedford, Great Britain
- Associate Professor Ana GLOBOČNIK ŽUNAC, PhD, KC/VŽ, Croatia
- Full Professor Dragana GRUBIŠOĆ, PhD, Split, Croatia
- Vladimir IHNAT, PhD, Bratislava, Slovakia
- Miloš JELIĆ, PhD, Belgrade, Serbia
- Associate Professor Sanja KALAMBURA, PhD, Velika Gorica, Croatia
- Professor Emeritus Michael KAYE, PhD, Great Britain
- Assistant Professor Igor KLOPOTAN, PhD, Čakovec, Croatia
- Full Professor Živko KONDIĆ, PhD, Varaždin, Croatia
- Matija KOVAČIĆ, PhD, Koprivnica, Croatia
- Fitim KURTI, PhD, Koprivnica, Croatia
- Full Professor Tonći LAZIBAT, PhD, Zagreb, Croatia
- Renata STASIAK BETLEJEWSKA, PhD, Poland
- Assistant Professor Igor ŠTIMAC, PhD, Zagreb, Croatia
- Associate Professor Violeta ŠUGAR, PhD, Pula, Croatia
- Full Professor Azis ŠUNJE, PhD, Sarajevo, Bosnia and Herzegovina
- Full Professor Hu-Chen LIU, Shanghai, China
- Assistant Professor Robert MARŠANIĆ, PhD, Croatia
- Full Professor Ivan MENCER, PhD, Rijeka, Croatia
- Full Professor Sulejman META, PhD, Tetovo, North Macedonia
- Full Professor Jasna MESARIĆ, PhD, MS Libertas, Zagreb, Croatia
- Full Professor Pál MOLNAR, HNC for EOQ, PhD, Budapest, Hungary
- Maja MUTAVDŽIJA, PhD, Koprivnica, Croatia
- Assistant Professor Ivan NAĐ, PhD, Velika Gorica, Croatia
- Full Professor Natasa NAPRSTKOVA, PhD, Ústí nad Labem, Czech Republic
- Assistant Professor Eva NEDELIAKOVÁ, PhD, Žilina, Slovakia
- Associate Professor Marijana NEUBERG, PhD, SS, KC, Croatia
- Full Professor Luminita PARV, PhD, Brașov, Romania
- Full Professor Jasmina PAŠAGIĆ-ŠKRINJAR, PhD, Croatia
- Assistant Professor Diana PLANTIĆ-TADIĆ, PhD, Zagreb, Croatia
- Full Professor Marek POTKANY, PhD, Zvolen, Slovakia
- Full Professor Zoran PUNOŠEVAC, PhD, Kruševac, Serbia
- Associate Professor Jasminka SAMARDŽIJA, PhD, Zagreb, Croatia
- Full Professor Paulo A. da C. A. SAMPAIO, PhD, Portugal
- Full Professor Kanchana SETHANAN, PhD, Khon Kaen, Thailand
- Full Professor Mohammed SHAFIUDDIN, PhD, Sultanate of Oman
- Assistant Professor Katarina STACHOVA, PhD, Bratislava, Slovakia
- Assistant Professor Daniela TESAROVA, PhD, Brno, Czech Republic
- Ivan TOTH, PhD, Velika Gorica, Croatia
- Full Professor Robert ULEWICZ, PhD, Poland
- Full Professor Andrija VIDOVIĆ, PhD, Zagreb, Croatia
- Assistant Professor Sanja ZAMBELLI, PhD, Rijeka, Croatia
Plenary and invited speakers
Title: The continual improvement road to ISO 9001 6th edition
ISO 9001’s 1987 edition was a tremendous milestone for quality management, ISO, and world trade. And the world took notice making it one of the most widely used management tools. Subsequent editions brought forward improvements on concepts of prevention, process management and customer focus. The 2015 edition was the model of the future, both for quality management other ISO management system standard that were underway. And the focus of the organization’s management system processes was truly emphasized, and less on prescriptive requirements of a document. In 2000, for the first time, the standard was confirmed, seemingly at its plateau that no changes were required. Yet, as we practice continual improvement, so should the standard. It was approved for a new edition in 2023, though the longest it had gone without revision, speaking to the maturity of the concepts.
It remains the base generic standard as industry specific versions and other ISO management system standards come onboard, what does the next edition look like. And how do the other 20 portfolio standards integrate.
Mark Schuessler happened upon the world of quality management 28 years ago, loved it, and hasn’t looked back. He started as a summer intern doing PPAP packages in the automotive industry. After graduation with a Joint-Advanced Major in Chemistry and Business Administration, he became a quality analyst, progressed into plastic injection moulding, then the printing and logistics industry. He was an ISO 9001 and 14001 Lead Auditor. He has also worked for the Canadian General Standards Board for 16 years, helping to publish over 50 national standards of Canada. For the last 5 years, he has been the Committee manager for ISO/TC 176 Quality Management and Quality Assurance, having his career come full circle.
Title: Standardisation in tourism – overview of the situation and development directions
Standards play a crucial role in ensuring both quality and sustainability in the tourism industry. They provide clear guidelines for businesses, helping them improve service excellence, enhance customer satisfaction, and maintain high operational standards. By following harmonized best practices, tourism providers can create safer, more reliable, and enjoyable experiences for travelers while fostering trust and consistency across the sector. In this presentation, we will explore the existing standards in the tourism industry and examine how the current challenges impact businesses, destinations, and travelers. We will highlight the critical role that standards play in addressing them, enabling the industry to navigate challenges effectively and build a more resilient and sustainable future for tourism.
Natalia Ortiz de Zárate has been working in tourism standardization at UNE since 2008, dealing first with national standards (+50 UNE tourism quality standards) and since 2013, as committee manager of the International Technical Committee ISO/TC 228 “Tourism and related services” coordinating over 100 countries and more than 20 working groups. In 2017, this committee was awarded with the prestigious Lawrence D. Eicher Leadership Award recognizing the significant contribution and superior performance of ISO/TC 228 to the development of ISO International Standards. Since 2020 she combines this standardization work with her role at the International Relations department, where she provides support to the ISO Vice-president Technical (UNE Director General) and monitors, participates in and takes the lead in European and International activities of a horizontal strategic technical nature.
As tourism continues to grow worldwide, Natalia believes that ensuring quality and sustainability is essential for its long-term success, with standards serving as a key tool to turn ideas into action.
Title: Sustainable integrated management systems and resilience – how can ISO standards help and what is the role of ISO/TC 292?
Today, Sustainable, integrated management systems are state of the art for manging enterprises – large and small. ISO has developed Management System Standards (MSS) and the so-called Harmonized Structure. This enables the end-users to integrate requirements and recommendations of multiple MSS into any organization’s management system which supports the resilience of the organisation. ISO/TC 292 is responsible for two MSS: ISO 22301 Security and resilience — Business continuity management systems — Requirements and ISO 28000 Security and resilience — Security management systems — Requirements. ISO created the IUMSS handbook on integrating requirements and recommendations of MSS and other requirements and ISO/TMBG/JTCG is currently updating it.
Dr. Frank Herdmann was born in 1957, studied law at CAU in Kiel, Germany. In 1986 he was admitted to the bar. He has a PhD in law, with a thesis on legal history (Montesquieu as seen in Germany). From 1987 until 2006 Frank was an employee of a banking group starting as in-house lawyer in the legal department (representing the bank in working committees at the German banking association and at international organizations), later he was managing director of subsidiaries of the bank active in export finance, real estate facility and asset management and real estate project development. From 2006 to 2009 Frank was a Board member and managing director (CEO; CFO and COO) of real estate companies (German subsidiaries of an internationally oriented Swedish group).
Frank is active in standardization since 2013. He started with risk management working for DIN and ISO/TC 262 and later additionally joining ISO/TC 292 where he focusses on business continuity management, security management and resilience. He represents ISO/TC 292 in ISO/TMBG/JTCG which is the owner of the Harmonized Structure for Management System Standards.
Title: Holistic Quality Excellence for Business Continuity
Sustainability and business continuity are both hot topics in today’s world. They are mostly treated as separate issues, with business continuity being linked to risk based thinking and sustainability seen as an obligation that is often limited to status reporting. In this presentation we will show how both aspects are closely related and can be combined through holistic quality management. A truly sustainable business, based on quality principles, will not only safeguard Earth’s biosphere, but will also guarantee long term business continuity.
Willy Vandenbrande has been working in the field of Quality Management for over 35 years; first as a quality manager and later as a consultant. He has delivered many presentations at international conferences (WCQI, EOQ, IAQ) and has written numerous articles on Quality Management. His thought provoking speeches are very much liked by audiences all over the globe.
Willy is an ASQ Fellow and an Academician to the International Academy for Quality (IAQ). Within IAQ he is the chair of the Quality in Planet Earth Concerns Think Tank. In 2019 he was awarded the ASQ E. Jack Lancaster Medal for outstanding leadership in promoting quality worldwide.
Today he is focusing on spreading his thoughts on quality through publications and presentations. His main topics are sustainability, the future of quality and face-to-face service quality.
His book “Reflections on Quality in 10 ½ Columns” was recently published, and very well received.